Why can I not speak to a sentient human being rather than an unwashed robot? Why can nobody explain this to me in plain English and stop me throwing my PC out the window?
You’ve spoken to IT companies before, of course. If it’s not outsourced to the moon then it’s led by a team of uninterested drones who seldom speak to actual people. Their website will tell you they’re the best thing since sliced bread, shouting about:
Bla bla bla. Just fix my effing computer and quit with the life story, right? We know how our customers feel. We’ve experienced the throbbing vein on the forehead at the sight of a spinning wheel. That panic in the pit of the stomach when you open a dodgy email attachment.
Our ‘mission’, if that’s what you want to call it, is to send those feelings packing.
Instead, we want you to feel 👇🏽